Mission, Vision & Quality Policy

Vision

Better outcomes. Better experience.
Better healthcare for every patient, every time.
Improving the lives of every family we serve.

Mission

To provide high-quality patient-centered care that improves outcomes.
Enhances experiences, and delivers efficient accessible healthcare for the community.

ExCITe

Quality Policy

Healthserv Los Baños Medical Center commits to a patient-centered quality management system in providing compassionate and effective delivery of healthcare services to our customers. We shall do this by:

  • Enhancing customer satisfaction with the support of customer service programs geared towards brand recognition with appropriate utilization of technology and in congruence with investment in human capital.
  • Strategically set-up and periodically evaluate our organizational objectives and targets.
  • Targeting clinical excellence and driving a culture of patient safety through team work and approach and in compliance with both local and international regulatory standards of care.

Certainly, continuous quality improvement shall be the utmost priority of HLBMC.